Shipping Policy

Last Updated: December 7, 2025
Website: www.wild-amazonas-chilies.com
Owner: Wild Amazonas Chilies – Puerto Maldonado, Madre de Dios, Peru

  1. Overview

Wild Amazonas Chilies ships fresh and dried Amazonian chili products domestically within Peru and internationally.
Shipping terms depend on product availability, harvest schedules, export documentation, and the destination country’s regulations.

By placing an order, you agree to this Shipping Policy.

  1. Processing Time

2.1 Standard Processing

Orders are processed once payment is confirmed.
Typical processing times:

  • Fresh chilies: 2–5 business days
  • Dried chilies / powders: 2–7 business days
  • Bulk or export orders: 7–14 business days (depending on documentation)

Processing times may vary due to:

  • Weather conditions
  • Harvest interruptions
  • Transportation limitations in Madre de Dios
  • Export permits or phytosanitary inspections

2.2 Custom or Large Orders

Large-volume or custom-processed orders may require additional time.
We will inform you about estimated timelines before confirming the order.

  1. Shipping Methods

We use reliable local and international carriers, depending on the destination and product type.

Domestic (Peru):

  • Courier services (Shalom, Olva, etc.)
  • Air cargo to major cities
  • Hand delivery in Puerto Maldonado (by arrangement)

International:

  • DHL
  • UPS
  • FEDEX
  • Specialized cargo agents (for bulk shipments)

Shipping method and rates will be confirmed when the quotation is issued.

  1. Shipping Costs

Shipping costs depend on:

  • Destination country
  • Weight and volume
  • Product type (fresh or dried)
  • Courier service and delivery speed
  • Required export documentation

Costs are communicated clearly during the quotation process.

All international shipments are DDU / DAP, meaning the buyer pays:

  • Import taxes
  • Customs duties
  • Handling fees
  • Inspections at destination
  1. Export Documentation

For international shipments, we provide all required export documents, including:

  • Commercial invoice
  • Packing list
  • Phytosanitary certificate (when applicable)
  • Certificate of origin (on request)
  • Any additional documents required by the importing country

Export preparation time may vary due to government processing or inspections.

  1. Delivery Times

Delivery time depends entirely on the destination and the carrier.
Approximate times:

  • South America: 3–7 business days
  • North America: 5–12 business days
  • Europe: 7–15 business days
  • Asia / Oceania: 10–20 business days

These are estimates only. Wild Amazonas Chilies is not responsible for delays caused by:

  • Customs controls
  • Weather conditions
  • Transport strikes or disruptions
  • Airline cargo limitations
  • Local delivery issues in the destination country
  1. Customs, Duties & Import Restrictions

The buyer is responsible for:

  • Understanding local import rules
  • Ensuring chili products are allowed
  • Paying import duties, taxes, and customs fees

If the shipment is rejected or destroyed by customs due to local regulations, no refunds can be issued (see Refund & Returns Policy).

  1. Shipping of Fresh Products

Fresh chilies require special handling.

We ship fresh products only when:

  • Weather and logistics allow safe transport
  • The carrier accepts perishable goods
  • The buyer agrees to the risk of perishability in transit

Fresh shipments are packed to preserve quality but may still be affected by:

  • Temperature swings
  • Delays
  • Customs inspections

Wild Amazonas Chilies is not responsible for spoilage caused by customs delays or extended transit times.

  1. Tracking Information

Once the order is shipped, buyers will receive:

  • Tracking number
  • Courier name
  • Estimated delivery date

Tracking updates depend on the carrier and may not always appear in real time.

  1. Lost, Delayed, or Damaged Shipments

If your shipment arrives damaged, missing items, or not in expected condition, you must report it within 3 days with photos and details.

For lost parcels:

  • We will open an investigation with the courier
  • Resolution times depend entirely on the carrier
  • Compensation will follow the courier’s policies

Wild Amazonas Chilies is not liable for delays caused by:

  • Customs inspections
  • Incorrect delivery addresses provided by the buyer
  • Local holidays or political disruptions
  • Force majeure events
  1. Changes to Shipping Address

Shipping addresses can be changed before the order is dispatched.
After shipping, address changes are not guaranteed and depend on the carrier’s ability to reroute the package.

  1. Contact for Shipping Support

If you need help with shipping, documentation, tracking, or export requirements, please contact:

Wild Amazonas Chilies
Puerto Maldonado, Madre de Dios, Peru
Email: info@wild-amazonas-chilies.com
Tel.: +51 913 671 262